You will get one (1) Tonik Account once you have completed your registration.

If you are able to successfully upload your valid government-issued ID during registration, you may open up to five (5) Stashes (Solo or Group Stash) and up to five (5) Time Deposits.

If you skipped the ID upload process during registration, you may still open up to two (2) Solo Stashes to your Tonik Account. Apart from this, your Tonik Account will have 12 months validity and a combined balance limit of P50,000 (for your Tonik Account and Solo stashes).

To remove the validity period and combined balance limit, you can upgrade your account by simply uploading your ID using the Tonik App.

Upgrading your account is very easy. You only need to upload one (1) of the accepted government-issued IDs and confirm the details of your ID. Please note that the actual upgrading process will be done during the next day after the request has been made.

You can receive money, send money, save in Stashes or invest in Time Deposits. Using your virtual Mastercard, you may also pay for online purchases.

You may find your Tonik Account number in the Account Information section or in the Transaction History section of your Tonik App.

Tonik does not charge any fee for owning or maintaining an account.

For the full list of fees and charges, please view it here: https://tonikbank.com/fees-and-charges/

Of course! Deposits are insured by PDIC up to ₱1 Million per depositor.

However, we request for your patience as you may still see the P500,000 MDIC (Maximum Deposit Insurance Coverage) displayed on the app and saving products (Stashes and Time Deposits). ​ 

We're working on updating it to "P1,000,000 insured per depositor" as soon as possible. Hang in there! ​

You can view your transaction history for your Tonik Savings Account as far as the last 3 months, hun. If you need to view older transactions, you may refer to your Statement of Account.

You can click on the 'copy' icon beside your account number in the Account Information section of your Tonik App. 

Take the same steps to copy the bank name and account holder information.

The "Total Aggregate Credit" of an account refers to the total fund crediting (such as cash-in/deposit or fund transfer/movement) to an account. An account that has not fulfilled the documentary requirement, by regulation, is subject to a total aggregate credit limit of P100,000 annually. When you hit the total aggregate credit limit of your Tonik Account, you will be unable to top-up or receive money from other people and banks, and unstash (withdraw) your Stash.

Because you have reached the total aggregate limit of your Tonik account, you'll be unable to top-up or receive money from other Tonik users and banks, and unstash (withdraw) your stash. To lift these conditions, you must upload any of the government-issued IDs that Tonik accepts. Once the upgrade is successful, you will no longer have any balance or total aggregate credit limit. Even better, your account will also no longer have any validity period and you can open Time Deposits and more Stashes!

Your Tonik Account will be unable to receive money from any source (other banks, Tonik customers, and your Stashes when you unstash them) until you have uploaded an accepted government-issued ID. If you do not wish to upgrade your account or plan to have any of the accepted IDs so that the limit is removed, you may opt to close your Tonik Account.

We hope you can apply for one of the government IDs that are accepted. If you don't, by regulation, we will ask you to empty your balance and close your account.

A Time Deposit Rollover Certificate will be generated and sent to your registered email.

Good question, luv! That means your total balance across all Tonik Accounts (that includes Tonik Account, Stashes, and Time Deposits) is insured for up to P1,000,000. So don't worry, your cash is safe and sound with us!​

Sorry luv! We request for your patience as you may still see the P500,000 MDIC (Maximum Deposit Insurance Coverage) displayed on the app and saving products (Stashes and Time Deposits).  ​

We're working on updating it to "Deposits are insured by PDIC up to ₱1 Million per depositor" as soon as possible. Hang in there!​

Sorry luv! We request for your patience as you may still see the P500,000 MDIC (Maximum Deposit Insurance Coverage) displayed on your certificates. ​

We're working on updating it to "Deposits are insured by PDIC up to ₱1 Million per depositor" as soon as possible. Hang in there! ​

You may create a Stash or a Time Deposit using your Tonik App - anytime, anywhere.

A Stash is a savings pocket where you can add funds anytime, earn high interest and withdraw anytime you need it, without any lock-in period.

Keep in mind that the interest rate in a Stash is a floating interest. This means if Tonik changes the Stash interest rate, all your Stashes will always follow the latest Stash interest rate.

A Time Deposit is an investment where you commit a specific investment amount to be locked-in over a period of time in return of a guaranteed interest rate. If Tonik changes the Time Deposit interest rate, the new interest rate will only apply to new Time Deposit created after the new rate is effective. Your old Time Deposit will always follow the rate at the time it was created.

A Stash is a high-yield savings account. A Time Deposit is an investment account. If you open a Time Deposit, you agree to keep the money for a certain time period to get a higher return.

A Stash is a saving pocket in your Tonik Account where you can separate your certain amounts in your savings according to specific saving purposes you have in mind, be it for an exciting holiday getaway, a new gadget, a new ride, your kid’s education, a birthday gift for your better half and many more.

You can also invite others to participate in saving within your Group Stash. The best part of a Stash is that you have the flexibility to withdraw it anytime, without any lock-in period while earning a high interest.

You can view the latest Stash interest rate here: https://tonikbank.com/deposit-interest-rates/

It’s extremely easy. Login to your Tonik App and tap onto the Stash tile which can be seen on your Home Dashboard. Select Solo if you are saving by yourself, or Group if you want to invite your friends to save with you.

Upload a picture for your savings goal, enter a specific amount you’re targeting to save, and if you want, you can even set a saving deadline.

Add an initial saving to your newly created Stash if you like, or just the same, you may freely add later.

Deposits are insured by PDIC up to ₱1 Million per depositor.

No minimum amount – you can save just as much as you can afford. No pressure at all.

First, access your stash.

Two, click on add to Stash.

Three, input the amount you want to add and it’ll be taken from your Tonik Account. Done.

Yes, as long as you keep your money in your Stash, you will continue to enjoy the high Stash interest rate.

If you want to enjoy a better rate, you may opt to open a Time Deposit instead of using the money you have saved in your Stash.

You can already start to invite people to participate when you open a Group Stash. Otherwise, you may also invite them later on from the Group Stash Manage menu.

The Total Stash Balance of a Group Stash (including interest earned) belongs to its creator and owner, luv, so it's gotta be someone you trust! 

That means the Group Stash owner is the only one who can close the Stash or withdraw from it any time. Plus, any disbursements of funds will go to the Group Stash owner's Tonik Account. 

You can tap on the Stash you want to withdraw from, go to Manage, then click Withdraw. Money will be moved from your Stash to your Tonik Account.

Feel free to withdraw anytime without penalty

On the app dashboard, tap the Stash tile, pick the Stash you want to close, hit "Manage," then click "Close." If you're a hundred percent sure you want to close the Stash, choose "Yes, close the stash." 

For Solo Stashes, your Total Stash Balance (including interest earned) will go to your Tonik Account in a single transaction.  

For Group Stashes, the Total Stash Balance (including interest earned) will go to the Group Stash Owner's Tonik Account in a single transaction.  

Always remember that the group's Total Stash Balance belongs to the owner of the Group Stash. They're the only ones who have control over the fund and can close or withdraw from it at any time. 

You can own up to 5 Stashes, combination of Solo and Group Stashes.

There is no limit to how many Group Stashes you can participate in as a contributor.

You can view your transaction history for your Stashes as far as the last 3 months, hun. If you need to view older transactions, you may refer to your Statement of Account.

You may experience this because you have reached the total aggregate credit limit of PHP100,000 for your Tonik Account and therefore your Tonik Account cannot receive any money unstashed from your Stash. Please upgrade your accounts to get the limit removed.

Your Stash interest is credited to your Stash directly. You can check the interest crediting history in your Stash transaction history.

It's easy, luv! Simply invite at least 2 members to your Group Stash and then, you'll enjoy the Group Stash interest once all 3 of you have contributed at least P1 each to the Group Stash.

Tap onto your Group Stash in the Stash list, go to Manage Savers and you will see who are your members and how much they have contributed so far.

Hi there, luv! Since funds transferred to a Group Stash will belong to the owner of the Group Stash, members will now have an additional layer of verification before they transfer that fund away. XOXO

A Time Deposit is a form of savings/investment in which you pledge a certain amount of money for a fixed period of time in exchange for high interest.You can save for 6, 9, 12, 18, or 24 months​

You can view here the latest Time Deposit interest rates.

Deposits are insured by PDIC up to ₱1 Million per depositor.

Simple. Login to your Tonik App and tap onto the Time Deposit tile on your Home Dashboard. Input your investment amount, desired investment period and done!

Also, make sure you have sufficient balance in your Tonik Account, because the investment in your Time Deposit will use the available fund in your Tonik Account.

We have 5 term options for you to select from for your time deposit: 6, 9, 12, 18 and 24 months.

The minimum Time Deposit investment you can make is P5,000.

The maximum limit is P100,000 per Time Deposit account. You may open up to 5 Time Deposit accounts in your Tonik App.

You may access your money on the day your Time Deposit is set to mature. Check this page for our available term options.

Yes, you can. You may do an early withdrawal for your Time Deposit. However, if you do so, you will deflect from your original investment goal. As much as possible, we recommend that you stick to your set goals.

If you withdraw early within 6 days (known as the cooling off period) of Time Deposit opening, you can get a full refund of your Time Deposit (no Documentary Stamp Tax and no interest)

If you withdraw early but after the cooling off period, you will earn your Tonik Account interest instead of the higher Time Deposit interest - and you will be charged for Documentary Stamp Tax.

“Early withdrawal” or “Pre-termination” is when you withdraw your Time Deposit before the maturity date. 

You will earn Tonik Account interest from the date you open your Time Deposit until your early withdrawal date, but you will be charged for Documentary Stamp Tax. Please keep in mind that you may receive less than your original investment amount (You’ll certainly get less than what you could have got if you wait until maturity)

Interest will be based on the number of days your money is stored in that Time Deposit. Withholding tax will be applied to this interest.

What you receive = investment amount + interest (based on Tonik Account interest) – withholding tax – Documentary Stamp Tax.

For Time Deposit less than 1 year, DST = original term in days / 365 * 1.5 / 200 * investment amount (366 for a leap year)

For Time Deposit 1 year or longer, DST = 1.5 / 200 * investment amount

No. You will be charged Documentary Stamp Tax when you withdraw early after the cooling off period.

You will get your investment amount and the interest as indicated in your application and Time Deposit Confirmation. Withholding tax will be applied to this interest.

You don’t need to. Your Time Deposit will close automatically when your Time Deposit reaches maturity.

Yes, absolutely! Deposits are insured by PDIC up to ₱1 Million per depositor. This means that all your money with Tonik (in your Tonik Account, your Stashes and your Time Deposit) is safe and sound.​

You will receive it within 24 hours from your Time Deposit creation.

You will receive it within 24 hours of your Time Deposit maturity.

You will receive it within 24 hours of your Time Deposit early withdrawal.

You will receive it within 24 hours of your Time Deposit rollover.

When you roll over your Time Deposit (TD), you're extending the term your money is placed in that TD account. The term you initially chose will be the same term your TD will follow once it has rolled over. 

For example, if you initially chose a 6 months Time Deposit and decided to rollover, you will have a new term of 6 months, and will continue to renew every 6 months until you deactivate the time deposit roll over button. 

The rate that you will get for the new term of your Time Deposit (TD) will depend on the rate that is in effect on the rollover date. 

For example, if Tonik still offers the 6% interest rate for TDs, then your existing TD that's earning 6% interest rate will continue earning the same interest rate. But if the new interest rate becomes 4%, then your TD rollover will earn the new 4% interest rate. You can learn more about this in our website.
 

A quick note about the 6% interest rate: You must always have at least Php 10,000 in your Tonik Savings Account for the entirety of your Time Deposit's term – that's an average daily balance (ADB) of Php 10,000 in bank-speak - and complete at least one transaction per month.

For now, Tonik only allows rolling over the investment amount of your Time Deposit (TD). The interest earned will be transferred automatically to your Tonik Account on the rollover date.

The investment amount cannot be changed, luv. If you want to change the investment amount, you can open a new Time Deposit instead.

The length of the rollover will be the same as the original Time Deposit (TD). 

If you have opened a 6 months TD, if you activate Roll Over, your TD will be extended for another 6 months. Similarly, if you have opened a 18 months TD, if you activate Rollover, your TD will be extended for another 18 months. 

Open Time Deposit (TD) on your Tonik App dashboard and select the TD you want to roll over from your existing list of TDs. Toggle the “Roll over time deposit” button to the right found under the details of your Time Deposit.

After toggling the button, you’ll see a pop-up message that explains how the rollover works. You must tap the “I accept the Terms and Conditions” which will enable the Roll over this time deposit button. Make sure to read the Terms and Conditions, luv! Press to see the full T&Cs so you know the implications of rolling over your TD.

If the "Time Deposit roll over" button is not purple, your Time Deposit will not be rolled over.

If you have activated the "Time Deposit roll over" button to purple, open Time Deposit (TD) on your Tonik App dashboard and select the TD you want to roll over from your existing list of TDs. Toggle the “Roll over time deposit” button to the left found under the details of your Time Deposit. 

After toggling the button, you’ll see a pop-up message that explains what will happen if you stop rolling over.

You can change the rollover setting anytime from the time you open your Time Deposit (TD) until 3 days before the maturity of the said TD.

The rate that you will get for the new term of your Time Deposit (TD) will depend on the rate that is in effect on the rollover date.

For example, if Tonik still offers the 6% interest rate for 6 months TD on your rollover date, then your existing 6 months TD that's earning 6% interest rate will continue earning the same interest rate. But if the interest rate that is in effect on your rollover date will be at 4%, then your TD rollover will earn the new 4% interest rate. You can learn more about this in our website.

A quick note about the 6% interest rate: You must always have at least Php 10,000 in your Tonik Savings Account for the entirety of your Time Deposit's term – that's an average daily balance (ADB) of Php 10,000 in bank-speak - and complete at least one transaction per month.

If you have activated the "Roll over time deposit" button, the interest rate that you will get for the new term will be the interest rate that is in effect on your rollover date. Keep in mind that your rollover date is the maturity date of your Time Deposit's existing term.

You can't change the Time Deposit rollover button because either you have passed the change deadline, or your Time Deposit (TD) investment amount exceeds the balance allowed in a TD account.

There's no limit, luv. Once the "Roll over time deposit" button is activated (the button is purple in color), your Time Deposit will be rolled over until you deactivate it (the button is grey in color).

Cooling period for roll over follows the same rule as a newly opened Time Deposit (TD): 6 days cooling period.

For example, if a TD is opened or rolled over on November 1, the cooling period will last until November 7. TD Early withdrawal during the cooling period will give you back your initial investment amount without any charge.

Once your Time Deposit matures, the money will automatically transfer to your Tonik Account. But if you choose to withdraw before the maturity date, simply go to you Time Deposit account and click the button "withdraw early". Please take note of the fees when closing your Time Deposit before the maturity date.

Yes, luv. Simply go to your Time Deposit account and click the button "withdraw early". Please take note of the fees when closing your Time Deposit before the maturity date.

If you want to withdraw your Time Deposit before the maturity date, you simply need to go to your Time Deposit account and click "withdraw early". If you wait until your Time Deposit matures, the money will be automatically moved to your Tonik Account.

Good question, luv. We disabled the auto-rollover feature in all Time Deposits created before April 2024, so we can apply some changes to the deposit product.  

This allows us to create and launch awesome products that are tailored to your day-to-day needs! Don’t worry, you can still toggle the rollover button when you create a new Time Deposit. 

To earn the additional 1% on your 6-month Time Deposit/s, you need to maintain an Average Daily Balance (ADB) of Php 10,000 in your account. This means that if you add up the balance in your account at the end of each day for a month and divide it by the number of days, it should be at least Php 10,000. ​

If you meet this requirement, you'll earn the extra 1%, making it a total of 6% p.a. for your 6-month Time Deposit/s. If not, you'll still earn 5% p.a. on your 6-month Time Deposit/s. 

Hope this helps! If you have any questions, feel free to ask.

If you submitted an ID, verifying your Tonik Account, you can open a Time Deposit. To be sure, you can also check your Tonik App. Go to the app dashboard, tap "History," then "Manage", and finally "Account Features."

Starting March 1, 2025, you can open up to five (5) 6-month term Time Deposits!

Yes, you can! But note that you can only open up to five (5) Time Deposits at a time. Starting March 1, 2025, you can open up to five (5) 6-month term Time Deposits!

You can open up to five (5) 9-month, 12-month, 18-month, and 24-month Time Deposits.

Effective March 1, 2025, Tonik customers can also open up to five (5) 6-month Time Deposits!

The base interest rate for a 6-month Time Deposit is 5% p.a. You can get an additional 1% interest if you maintain at least Php10,000 ADB (Average Daily Balance) in your Tonik Savings Account every month for 6 months.

You can only open up to five (5) Time Deposits at any given time. If you wish to open a new one:

• Wait for your existing Time Deposit(s) to mature
• Withdraw early (but do note you'll incur an additional fee which is 20% on DST if beyond cooling period)

Yes, you can! Your Time Deposit count will reset depending on how many Time Deposits mature.

If say you have five (5) existing Time Deposits and one of them matures, you'll have 1 slot open for a new one.

ADB (Average Daily Balance) is the sum of all your TSA balances at the end of each day for that month, divided by the total number of days in that month.

The minimum amount to open one (1) Time Deposit (regardless if the term) is Php5,000, while the maximum amount is Php100,000.

Daily interest = P x R x T (daily cleared balance * interest rate * 1/days in year).

Days in a year is either 365 for a regular year and 366 for a leap year.

Your daily interest is accrued and credited monthly at the last day of the month or the first day of the following month.

Your interest is subject to 20% withholding tax.

Your interest is calculated as = P x R x T (investment amount * interest rate * term of TD in days/days in a year)

Days in a year is either 365 for a regular year and 366 for a leap year.

Your interest will be credited at the date of maturity.

Your interest is subject to 20% withholding tax.

You can view the latest interest rates here: https://tonikbank.com/deposit-interest-rates/

No, there isn’t a minimum balance to earn interest.

Withholding tax is a government tax on interest earned. It is 20% from earned interest and is deducted by the bank.

Your interest will be credited before midnight of the last day of the month.

For Tonik Account/Solo Stash/Group Stash:

New interest rates will be applied to all available balances in the Tonik Account/Solo Stash/Group Stash from the effective date of the new interest rate. All the money you have saved in Tonik Account/Solo Stash/Group Stash will follow the latest interest rate.

For Time Deposit:

Only a new Time Deposit created from the effective date of the new rate will be affected. Time Deposit created before the effective date of the new rate will follow the rates at the time Deposit was opened.

We calculate the cleared balance after business hours and the timing may vary from day to day. We advise you to maintain your balance from 8pm to midnight.

Yes, you will! We will send you a password-protected monthly Statement of Account to your registered email address.

Your monthly Statement of Account may not start from the first day of the month. The period covered is reflected at the title of the email containing the monthly account statement.

We will send you a password-protected monthly Statement of Account to your registered email address. It will be sent within the first week of the following month. 

Hi there, luv! A bank certificate is a bank document stating your Total Relationship Balance (that's the sum of all your Deposit accounts—Savings or Time Deposit) in a bank. Usually, a bank certificate is requested to support a visa or loan application. XOXO

Hi there, luv! You can use a bank certificate for various purposes: To back your applications for visa, loan, credit card, membership/plan, and even further studies! XOXO

Hi there, luv! Generating a bank certificate from your Tonik App is super easy! But first, make sure your Tonik App is updated to the latest version available on the Google or Apple App Store and that you've verified your email address.

1. To get started, go to the User Profile section (that's the person icon at the top left corner of your screen) and select 'Request a Bank Certificate'

2. Select the reason for your request

3. Click 'Email my Bank Certificate'

Just a reminder: you can only request for 1 bank certificate per day, luv! XOXO

Hi there, luv! For reasons not listed in the App, you can select 'Personal' or 'Legal purpose'! XOXO

Hi there, luv! The bank certificate you request from the App should be sent to your registered email address (the one you used when you created a Tonik Account), within the day of request. If you can't find it in your inbox, don't forget to check your junk/spam folder as well. XOXO

No, luv. Your bank certificate will reflect your Total Relationship Balance with Tonik 1 day prior to your requested date. If you want a bank certificate that shows you your total balance until a particular date, you can request on the day after your required period. For example, if you want a bank certificate that shows you your total balance until May 1, 2022, you can request for a bank certificate on May 2, 2022.

If you need to see the balance movement over a period of time, you can refer to your monthly Statement of Account instead! This is sent to your Tonik-registered email on the first week of the month. XOXO

Hi there, luv! Your bank certificate will reflect your Total Relationship Balance (that's the sum funds of your Tonik Account, Stash, and Time Deposit) in Tonik. XOXO

Hi there, luv! Should you require further confirmation on the authenticity of your requested bank certificate, kindly direct all inquiries to Tonik Customer Care at the hotline +632-5322-2645. XOXO

Yes, luv! The bank certificate generated from the Tonik App is free of charge! XOXO

Don't fret, luv! Rest assured, you we would not close your Tonik account without warning or reason.

There are a few reasons why Tonik would close a customer's account. The most common reason is that the account may not have been compliant to BSP know-your-customer (KYC) policies. For these cases, we send an email to the Tonik-registered Tonik email address to request for additional documentary requirements like a government ID. Check your email if this may be the case!

For questions, please contact our Customer Care Team at +63 2 5322 2645 or customercare@tonikbank.com to help you out.

For security reasons, we strictly follow this rule: 1 customer, 1 Tonik account. Plus, it's best to stick to one, hun!

What this means is you may not be able to create a new account. Don't worry, you can always try to re-open your closed Tonik account!

On the login screen, simply input the phone number registered to your closed Tonik account and you will be prompted to begin our account re-opening process. Simply follow the steps and we'll reach out to you if you are eligible for account re-opening. Easy, right? XOXO

Just follow these steps, luv! From the Login screen or phone number input screen:

1. Attempt login by either proceeding with login authentication or by inputting your Tonik-registered phone number.
2. If still eligible, you will be prompted to begin the account re-opening process.
3. Continue to the OTP and verify that the Tonik-registered phone number is still your active phone number.
4. Review Tonik's latest T&Cs, then proceed with the face scan to verify your identity.
5. Upload one of the accepted valid IDs and verify the details read from your ID.
6. Check if your permanent address is up-to-date. If not, make sure to contact Customer Care afterward to update this.
7. Indicate your purpose for banking with Tonik and your account re-opening application will then be submitted.
8. Once reviewed and verified, you will receive notifications on the results of your application.
9. You can now log-in, but remember to contact our Customer Care team if you need to update your address or other personal details!

We'll let you know right after you submit all requirements for account re-opening! You should receive a push notification, email, and SMS.

Make sure to also keep your lines open in case our Customer Care team needs to reach out! XOXO

After fully submitting your account for re-opening and receiving the notifications that you can now log in to your re-opened account, contact our Customer Care Team at +63 2 5322 2645 to update your home address and other account details.

It's important that your personal information like your address are up-to-date to keep your profile accurate for stronger account security. Stay safe, luv! XOXO

Sorry luv, but no. Only the previously registered mobile number can be used for account re-opening. If you wish to use a new mobile number, please contact Tonik's Customer Care Team for assistance. Thanks for understanding! XOXO 

If you want to use a new mobile number, you'll need to reach out to Tonik’s Customer Care Team to request account re-opening. They will guide you through the process and additional requirements. 

Yes, you will be required to re-submit another valid ID as part of the re-opening process. Our list of valid IDs are:

- PhilID (National ID/PhilSys ID)
- ePhilID
- Philippine Passport
- Philippine Driver’s License
- Unified Multi-Purpose ID (UMID)
- Social Security System (SSS) ID
- Professional Regulation Commission Identification Card (PRC ID)
- Postal ID (card type)

Not too long, luv! Account re-opening applications will be processed within 7 calendar days from the time of submission, provided all requirements are met. Just remember, while all valid account re-opening applications will be processed, it does not guarantee that your account will be re-opened as it will be pending for review in accordance to bank policies. Thanks for understanding! XOXO