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Cards
What kind of card will I get when I open an account with Tonik?
What is the difference between the virtual and the physical debit card?
What is my limit?
How can I temporarily lock my card?
How do I report a suspicious transaction?
Can I use my virtual card or physical card for Pesonet transactions?
I entered my 3D Secure one time PIN (OTP) correctly, but the website says the payment failed. What happened?
I tried to link my Tonik card to a digital wallet (eg. Grab, PayPal), but it failed. What happened?
Why are my Mastercard transactions posted to my account at a later date?
Virtual Card
How can I view the CVC of my virtual card?
What can I do with my virtual debit card?
Physical Card
How do I get a physical debit card?
How much does it cost to get a physical debit card?
What are the covered delivery areas?
I just received my physical debit card. Can I use it right away?
I tried using my card at an ATM, but it was not accepted.
What is the difference between Tonik’s physical debit Mastercard and Bancnet-enabled cards?
How do I manage where my physical debit card can be used?
What do I do if I ordered a card more than 10 days ago, but I have not yet received it?
Can I already get a physical card?
Does Tonik deliver cards internationally?
If I am not around when the card is delivered, who can receive it on my behalf?
Limits
My limit is P 50,000 but the ATM would only allow me to withdraw P 10,000.
Fees
Are there any fees for the debit cards?
I was charged P250 by the ATM. I thought the ATM transactions were free.
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