If I am not around when the card is delivered, who can receive it on my behalf?

If you are not available to receive the card, the following persons can receive it for you:
1.    Authorized Representatives will need to:
      a.    Provide an authorization letter from the customer
      b.    Show the customer’s valid ID
      c.    Show the representative’s valid ID
2.    The following family members of legal age can receive on your behalf:
       •    Spouse
       •    Child
       •    Mother
       •    Father
       •    Siblings
       •    Relatives

       Note: They also need to show their valid ID to the courier.

3.    A regular employee or officemate of the same Department should show their valid ID to the courier to receive your card for you.

Receptionist and security guards are not allowed to receive unless they can provide an authorization letter and valid IDs.

The valid IDs accepted are:

Any one (1) of the following PRIMARY IDs:

       •    Driver’s License
       •    Professional Regulation Commission (PRC) ID
       •    Passport
       •    Unified Multi-Purpose ID (UMID)
       •    Social Security System (SSS) ID
       •    Firearms License
       •    Alien Certificate of Registration (ACR) 
       •    Integrated Bar of the Philippines (IBP) ID
       •    Postal ID (card-type)
       •    GSIS eCARD
       •    PhilID (National ID/PhilSys ID)

If your authorized representative or recipient does not have any primary ID, they can show any 2 of the following secondary IDs:

      •    Pag-IBIG Loyalty Card
      •    Voter’s ID
      •    PhilHealth ID
      •    TIN
      •    Senior Citizen’s ID
      •    School ID
      •    Company ID
      •    NBI Clearance