Hi there, luv. Some of the reasons below may explain this:
a. You may have entered an invalid Tonik account number.
Make sure it is the 14-digit account number found in your profile. To avoid encoding errors, just copy the account number by clicking on the icon beside it.
You cannot transfer to closed, dormant, or blocked Tonik accounts via InstaPay as well.
b. You keyed in account information that does not match any active Tonik account.
c. The account’s currency is anything but Peso.
InstaPay is available only for fund transfers between Philippine Peso accounts of participating banks and electronic money issuers in the country.
If you believe you didn't make any of the above mistakes and still cannot top-up via InstaPay, please reach out to our Customer Care team. Thank you for your patience. XOXO