Skip to main content
User account menu
Savings & Cards
How can we help you?
Does Tonik have payment partners?
What cash in and cash out channels are coursed through Paynamics?
Why am I receiving SMS confirmations from Security Bank or Sterling Bank when I make a successful cash out?
Transaction Pending Status
What should I do if my TSA was already debited but the intended cash out via Instapay has not been credited to my chosen beneficiary yet?
Non-crediting of Top Up - Online Channels
What should I do if my BPI Online or UBP Online top up is not reflected in my TSA yet?
What documentary proof can I submit to help Tonik resolve my concern?
If the top up was confirmed as unsuccessful and my BPI or UBP account was already debited, when shall I expect a refund to my source or sending bank account?
Subscribe to Payments Partners