What should I do if my TSA was already debited but the intended cash out via Instapay has not been credited to my chosen beneficiary yet?

Please contact us through the chat feature in the Tonik App, or contact our Customer Care hotline at +63 2 5322 2645. We will confirm the status of your cash out with our payments provider, Paynamics.

It will take our payments provider one to three business days to confirm the final status of your transaction with their partner bank.