I received an offer for a loan that I didn't apply for. Is this legit?

Yes, luv, that's legit! Consider it a gift from Tonik for being such a good borrower. You deserve it! XOXO

Do I have to submit more documents in order to Flex Up?

No need, luv! Once you're qualified for Flex Up, no other requirements are needed. Next step is to select your preferred loan term and sign the loan documents!

Can I choose to close my Flex Up loan early?

Yes you can, luv! Just click "I want to close my loan." It's that simple. Hope this helps! XOXO

I heard about your Flex Up offers. How come I haven't received one yet?

Hey, luv. Our Flex Up loan offers are sent to customers who have passed a certain set of criteria. Don't worry, we'll let you know if you become elligible for this loan. Hope this helps! XOXO

How come I can't adjust my offer amount to the exact amount that I need?

Hey, luv. That's because it's based on your previous monthly installment amount. However, you can still choose your loan term to get an amount that will best satisfy your needs. Hope this helps! XOXO

Does Flex Up extend my old loan or is this a new loan entirely?

Hey, luv. Flex Up shall be an entirely new loan. Your old loan shall be paid off and closed using the proceeds from Flex Up.

How come the amount credited to my account is different for the amount I flexed up for?

Hey, luv. The proceeds from your Flex Up loan shall be used to pay off your old loan. Any remaining amount shall be credited to your Tonik account.

Will I receive the full Flex Up amount in my account?

Hey, luv. The proceeds from your Flex Up loan shall be used to pay off your old loan. Any remaining amount shall be credited to your Tonik account.