Anti-Fraud Investigation Lead

Responsibilities

• Reports to the Head of CQ&A Anti-Fraud
• Supports Head of Anti-Fraud: Assists and implements all aspects of fraud risk management strategies aligned with the operational risk policies, risk management framework, as well as business direction.
• Leads Anti-Fraud Unit: Manages and develops a high-performing team.
• Supervises the Team’s Overall Responsibilities: Establishes processes for monitoring the fraud queue, ensures a dependable investigation output and recommendations.
• Achieves Productivity Targets: Ensures the unit meets the agreed productivity key performance indicators (KPIs) regarding turnaround time for various tasks.
• Manages Fraud Risk: Identifies and prevents fraud risk by implementing checks and balances, monitoring vulnerable areas, and activities.
• Subject Matter Expert: Represents the CQ&A AF Team in discussions and provides expertise on fraud mitigation process improvements across all bank processes.
• Provides Out of the Box Strategic Recommendations: Offers recommendations based on emerging fraud trends in consumer credit and digital lending, as well as market intelligence.
• Assess Fraud Trends and Processes in place in support of the business direction: Evaluates the effectiveness of application fraud scores, triggers and controls to mitigate if not eliminate fraud.
• Conducts Anti-Fraud Checks: Establishes guidelines for routine pre- and post-booking checks for different customer segments, products, and acquisition channels.
• Reports Fraud Incidences: Establishes a process for reporting fraud incidents and corrective actions to senior management.
• Maintains Learning Repository: Builds and maintains an updated repository of past fraud trends to enhance anti-fraud control processes
• Conducts Ad hoc Investigations especially on High Impact Incidents: Performs investigations and provides quick resolutions as needed.
• Automates Fraud Processes: Standardizes and automates fraud risk management processes and controls suitable for a digital lending environment.
• Evaluates New Initiatives: Assesses new initiatives, such as products, customers, and acquisition channels, to identify and mitigate potential fraud risks.
• Stays Informed: Keeps up-to-date with fraud trends in the market.
• Raises Fraud Awareness: Conducts fraud awareness campaigns for relevant stakeholders.
• Participates in Testing: Contributes to system testing and certification, including user acceptance testing (UAT) and business continuity planning (BCP).