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Collections Associate

Philippines - Operations

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This role is essential in managing accounts receivable and ensuring timely payment from customers to maintain healthy cash flow for our organization. As a Collections Associate, you will play a vital role in contacting customers, resolving payment issues, and maintaining positive relationships to recover outstanding debts.

Responsibilities

  • Negotiate for payment commitments from delinquent clients.  
  • Educate the clients about credit obligations and maintaining their good credit standing.
  • Use various available skip tracing tools whenever necessary.
  • Monitor and escalate accounts and customer matters on a daily basis.  
  • Ensure that client’s information in the system are updated.
  • Adhere to the Central Bank and the Company’s collection policies.  
  • Other tasks that may be assigned from time to time. 

Qualification

  • At least 2-3 years proven experience in a Collection industry.  
  • Knowledge of collection techniques and local regulations.
  • Working knowledge on MS Office and collection systems.
  • Skilled in payment negotiation and problem – solving skills.
  • Able to adapt and grow in a changing, fast-paced environment.
  • Highly comfortable working with targets.  

Interested? Send us your CV attalentacquisition@tonikbank.com

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