What documentary proof can I submit to help Tonik resolve my concern?

You can submit all of the following proofs to us:

1. Transaction history showing the successful debit from of your sending or source bank account.
2. Email confirmation from Paynamics that the cash in was processed successfully
3. SMS from your sending or source bank confirming the successful debit from your account

Please contact us through the chat feature in the Tonik App, or contact our customer care hotline at +63 2 5322 2645. We will confirm the status of your cash out with our payments provider, Paynamics.