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  1. FAQs
  2. Cash-out/Withdrawals

Withdrawal

How can I withdraw money from my Tonik Account?

You can transfer it out to your desired recipient in Tonik, or to other banks.

Can I withdraw directly from my Stash?

No, you have to move your funds from Stash to your Tonik Account first.

Cash-out Channels

My cash-out to my GCash account is getting rejected, what could be the reason behind it?

GCash has varying transaction limits based on a user's verification level. Check your verification level and its corresponding limits to see if you have already exceeded them.

Tonik to Tonik transfer

How do I transfer funds to another Tonik Account?

It’s simple. Go to your Home Screen, select Send -> Other Tonik customer.
You can input the recipient’s account number or mobile phone number.
Remember, the phone number must be your recipient’s registered number in Tonik.

What is the limit for Tonik-Tonik transfer?

You can see the latest transaction limits here: https://tonikbank.com/fees-and-charges/

How much is the charge for Tonik to Tonik transfer

It’s 100% free! Spread the good news so you have more friends on Tonik.

Transfer to other banks

How do I transfer funds overseas?

Sorry, we do not support this feature at the moment. You can transfer to another local bank in the Philippines and route your international fund transfer from there in the meantime.

Transactions

My cash-out/withdrawal transactions are not reflected in the transaction history or in my Statement of Account. What should I do?

Some transactions may not have been posted/settled and therefore are not appearing on your transaction history or in the Statement of Account.

However, if you believe with all your mind and heart that the transaction has been settled/posted but still is not appearing anywhere, please be a darling and contact our Customer Care via in-app Chat or via their hotline at +63 2 5322 2645.

My transaction fails but my balance has been debited. What should I do?

Please contact our Customer Care via in-app Chat or via the hotline at +63 2 5322 2645.

Fees & Limits

What are the fees for cashing out and withdrawals?

You can see the latest fees here: https://tonikbank.com/fees-and-charges/

How much can I withdraw/cash-out?

You can see the latest transaction limit here: https://tonikbank.com/fees-and-charges/

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Contact Us customercare@tonikbank.com +63 2 5322 2645

Please note that our customer service team is available from 6:00 AM to 9:00 PM.

For fraud related concern, our hotline is available 24/7

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Philippines

Unit 605B, 6/F West Wing, The Offices at Estancia, 1605 Meralco Ave, Pasig City

Singapore

175A Bencoolen Street, Burlington Square #05-01, Singapore 189650

India

DLF IT Park, 1/124 Block 10, 6th Floor, DLF IT SEZ, Mount Poonamalee Road, Nandambakkam Post, Manapakkam, Chennai 600 089, India

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Deposits are insured by PDIC up to ₱1 Million per depositor.

Tonik Digital Bank, Inc. is regulated by the Bangko Sentral ng Pilipinas.

© 2020 Tonik Digital Bank, Inc.

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