Cash-ins/Deposit | Tonik Bank

Deposit

How can I deposit to my Tonik Account?

How can I deposit to my Stash?

My cash-in/deposit transactions are not reflected in the transaction history or in my Statement of Account. What should I do?

I did cash-in in Tonik App and under the billing details and my name, there is an address I do not recognize. Whose address is it?

Over The Counter

How Can I cash in via Over The Counter (OTC) Payments?

Why am I electing DragonPay or Xendit as the biller when I make an OTC top up?

What should I bring to the OTC branch to complete my top up transaction?

I changed my mind and decided to top-up via a different OTC channel. Why can’t I cancel my existing payment code?

Is the term payment code the same as a reference code?

The teller seems to be unfamiliar with my top up transaction. What can I mention to the teller that might be helpful?

What does the OTC top up code look like?

Up to how much can I top up via the OTC channels?

What amount found in my Tonik App should I use to pay the teller and complete my top-up?

How soon can I top-up via OTC again after I made a successful cash-in?

Why can’t I directly pay my monthly loan amount due via your OTC channels?

Do I have to wait for my due date before my OTC top up gets posted to my loan account?

What should I do if my OTC top-up is not reflected in my Tonik Account yet?

What documentary proof can I submit to help Tonik resolve my concern?

Cash-in Channels

I did a cash deposit but my Tonik Account balance has not increased. What should I do?

Can I do fund transfer abroad?

Can I receive a fund transfer from abroad?

How can I deposit through BPI Online?

How can I deposit through UnionBank Online?

How can I deposit through PESONet?

How can I deposit through GCash?

How can I deposit through RCBC Online?

How can I deposit through Chinabank Online?

Why am I not getting an OTP for my top up transactions?

Can I still top-up from GCash without linking my account?

While trying to link my GCash, I got an error saying the service is temporarily unavailable. What happened?

Fees & Other Channel Limits

What are the fees to cash-in?

How much can I top up?

I'm trying to top up the maximum amount of a specific cash-in channel, why is my transaction not pushing through?

Cash Agent

Does Tonik have payment partners?

What documentary proof can I submit to help Tonik resolve my concern?

What cash in channels are coursed through Xendit?

What should I do if my BPI Online, UBP Online, GCash, RCBC Online, or Chinabank Online top up is not reflected in my Tonik Account yet?

If the top up was confirmed as unsuccessful and my BPI, UBP, Gcash, Chinabank, RCBC account was already debited, when shall I expect a refund to my source or sending bank account?

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