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Deposit
How can I deposit to my Tonik Account?
How can I deposit to my Stash?
My cash-in/deposit transactions are not reflected in the transaction history or in my Statement of Account. What should I do?
I did cash-in in Tonik App and under the billing details and my name, there is an address I do not recognize. Whose address is it?
Over The Counter
How Can I cash in via Over The Counter (OTC) Payments?
Why am I electing DragonPay or Xendit as the biller when I make an OTC top up?
What should I bring to the OTC branch to complete my top up transaction?
I changed my mind and decided to top-up via a different OTC channel. Why can’t I cancel my existing payment code?
Is the term payment code the same as a reference code?
The teller seems to be unfamiliar with my top up transaction. What can I mention to the teller that might be helpful?
What does the OTC top up code look like?
Up to how much can I top up via the OTC channels?
What amount found in my Tonik App should I use to pay the teller and complete my top-up?
How soon can I top-up via OTC again after I made a successful cash-in?
Why can’t I directly pay my monthly loan amount due via your OTC channels?
Do I have to wait for my due date before my OTC top up gets posted to my loan account?
What should I do if my OTC top-up is not reflected in my Tonik Account yet?
Cash-in Channels
I did a cash deposit but my Tonik Account balance has not increased. What should I do?
Can I do fund transfer abroad?
Can I receive a fund transfer from abroad?
How can I deposit through BPI Online?
How can I deposit through UnionBank Online?
How can I deposit through PESONet?
How can I deposit through GCash?
How can I deposit through RCBC Online?
How can I deposit through Chinabank Online?
Why am I not getting an OTP for my top up transactions?
Can I still top-up from GCash without linking my account?
While trying to link my GCash, I got an error saying the service is temporarily unavailable. What happened?
Fees & Other Channel Limits
What are the fees to cash-in?
How much can I top up?
I'm trying to top up the maximum amount of a specific cash-in channel, why is my transaction not pushing through?
Subscribe to Cash-ins/Deposit
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