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711 Partnership

How can I qualify for the 711 Loan Offer?
Can I re-avail an 711 Loan Offer or any other loan Tonik offers?
When will my repayments for the 711 Loan Offer be applied?
Can I request for a different due date & change my 711 Loan Offer term?
When is the due date of my 711 Loan Offer repayment?
How long does it take to receive the cash approved from the 711 Loan Offer?
I received an 711 Loan Offer SMS. Can I apply if my previous Tonik loan application got rejected?
How will I know if my 711 Loan Offer application is approved?
How long will it take to know if my 711 Loan Offer application got approved?
What is 711 Loan Offer?
How much is the amount I can avail for the 711 Loan Offer?
Can I apply for the 711 Loan Offer anytime?
What are the fees for the 711 Loan Offer?
I changed my mind halfway through my 711 Loan Offer application. Can I reset my application?

Credit Builder

What is Credit Builder?
Who can apply for Credit Builder?
What are the requirements for Credit Builder?
How much is the amount I can avail for Credit Builder?
What are the fees for Credit Builder?
Can I apply for a Credit Builder anytime?
How long will it take to know if my Credit Builder application got approved?
How will I know if my Credit Builder is approved?
Can I re-apply if my previous Credit Builder application got rejected?
How long does it take to receive the cash from Credit Builder?
When is the due date of my Credit Builder repayment?
Can I request for a different due date & change my Credit Builder term?
When will my repayments for Credit Builder be debited?
Can I re-avail a Credit Builder?
How does Credit Builder repayment work on the due date?
Is there a fee if I top-up my Tonik account for Credit Builder?
How to avail of a Credit Builder if I am an OFW?
I received a call from Tonik after I applied for my Credit Builder. Is this legit?
Can I do advanced partial payments to my Credit Builder?
Can I pre-terminate my Credit Builder? (Early full settlement)
Can I fully pay the loaned Credit Builder amount within two weeks from the cash disbursement? How much shall I pay?
I changed my mind halfway through my Credit Builder application! Can I reset everything?
I received a call from Tonik after I got my Credit Builder proceeds. Is this legit?
Can I re-avail a Credit Builder if I repay my previous loan early?
What are the installment terms and add-on interest rates for Credit Builder?​

Exclusive Loan Offer

What are the fees for the Exclusive Loan Offer?
Can I re-avail an Exclusive Loan Offer or any other loan Tonik offers?
What is Exclusive Loan Offer?
How can I qualify for the Exclusive Loan Offer?
I changed my mind halfway through my Exclusive Loan Offer application. Can I reset my application?
What are the requirements for the Exclusive Loan Offer?
How much is the amount I can avail for the Exclusive Loan Offer?
Can I apply for the Exclusive Loan Offer anytime?
How long will it take to know if my Exclusive Loan Offer application got approved?
When will my repayments for the Exclusive Loan Offer be applied?
When is the due date of my Exclusive Loan Offer repayment?
How long does it take to receive the cash approved from the Exclusive Loan Offer?
I received an Exclusive Loan Offer notification. Can I apply if my previous Tonik loan application got rejected?
How will I know if my Exclusive Loan Offer application is approved?
Can I request for a different due date & change my Exclusive Loan Offer term?

Quick Loan

What is Quick Loan?
Who can apply for Quick Loan?
What are the requirements for Quick Loan?
How much is the amount I can avail for Quick Loan?
What is the interest rate for Quick Loan?
What are the fees for Quick Loan?
Can I apply for a Quick Loan anytime?
How long will it take to know if my Quick Loan application got approved?
How will I know if my Quick Loan is approved?
Can I re-apply if my previous Quick Loan application got rejected?
How long does it take to receive the cash from Quick Loan?
When is the due date of my Quick Loan repayment?
Can I request for a different due date & change my Quick Loan term?
When will my repayments for Quick Loan be debited?
Can I re-avail a Quick Loan?
How does Quick Loan repayment work on the due date?
Is there a fee if I top-up my Tonik account for Quick Loan?
How to avail of a Quick Loan if I am an OFW?
I received a call from Tonik after I applied for my Quick Loan. Is this legit?
Can I do advanced partial payments to my Quick Loan?
Can I pre-terminate my Quick Loan? (Early full settlement)
Can I fully pay the loaned Quick Loan amount within two weeks from the cash disbursement? How much shall I pay?
I changed my mind halfway through my QL application! Can I reset everything?
I received a call from Tonik after I got my QL proceeds. Is this legit?
Can I re-avail a Quick Loan if I repay my previous loan early?
What are the installment terms and add-on interest rates for Quick Loan?​

Tonik Holiday Helper

What are the fees for Tonik Holiday Helper?
My loan offer comes with PayHinga. How many payment holidays can I use with this loan offer?
What is Tonik Holiday Helper - Exclusive Loan Offer?
How can I qualify for Tonik Holiday Helper?
What are the requirements for Tonik Holiday Helper?
How much is the amount I can avail for Tonik Holiday Helper?
Can I apply for Tonik Holiday Helper anytime?
How long will it take to know if my Tonik Holiday Helper application got approved?
How will I know if my Tonik Holiday Helper application is approved?
I received a Tonik Holiday Helper notification. Can I apply if my previous Tonik loan application got rejected?
During my loan application I got a notification that my 3-months loan term does not come with PayHinga but I saw PayHinga screens after. Does my loan come with PayHinga or not?
I changed my mind halfway through my Tonik Holiday Helper application. Can I reset my application?
Can I re-avail a Tonik Holiday Helper or any other loan Tonik offers?
When will my repayments for Tonik Holiday Helper be applied?
Can I request for a different due date & change my Tonik Holiday Helper term?
When is the due date of my Tonik Holiday Helper repayment?
How long does it take to receive the cash approved from Tonik Holiday Helper?

Shop Installment Loan

What is Shop Installment Loan?
Who are qualified to apply for a Shop Installment Loan?
How do I apply for a Shop Installment Loan?
What are the requirements to apply for a Shop Installment Loan?
How do I get the loan?
What are the items I can buy with Shop Installment Loan?
Is there a specific store where we can use Tonik SIL to buy?
How much is the interest rate on your Shop Installment Loan Zero?
Is there a fee that I need to pay for applying on a Shop Installment Loan Zero?
How long is the process for application to loan approval?
Is there a down payment required?
What is the minimum or maximum loan period?
What is the minimum and maximum loan amount?
What if the item I bought is defective or stolen, can I request for a loan cancellation?
Where can I view my loan details?
How can I pay my Shop Installment Loan?
How will I know if my Shop Installment Loan application is approved?
Can I request for a different due date & payment term for my Shop Installment Loan?
When will my repayments for Shop Installment Loan be debited?
Can I re-avail a Shop Installment Loan?
How does Shop Installment Loan repayment work on the due date?
Is there a fee if I top-up my Tonik account?
I was automatically declined. What happened?
What do I do if I already updated my app, but I still can't apply for a Shop Installment Loan in-app?
Can I re-apply if my previous Shop Installment Loan application got rejected?
I received a call from Tonik after I applied for a Shop Installment Loan. Is this legit?
Can I pre-terminate my Shop Installment Loan? (Early full settlement)
I changed my mind halfway through my SIL application! Can I reset everything?
The cashier did not get the payment authentication code. What do I do?
Can I still get the SIL even if I decide not to proceed with the purchase at the cashier?
The cashier has problems receiving the payment code. Is there a limit to how many times I can resend the code?
How many items can I buy with a Shop Installment Loan?
What should I bring to the store/merchant to avail SIL Ulit?
What is SIL Ulit?
Where can I find stores/merchants that I can use SIL Ulit?
How can I be eligible for SIL Ulit?
How do I apply for SIL Ulit?
How much is the minimum or maximum downpayment I can use to avail for SIL Ulit?
How much is the maximum loanable amount that I can avail from SIL Ulit?
Is there a deadline to avail SIL Ulit?
Why was I rejected for SIL Ulit?
What are the available loan periods available for SIL Ulit?

Big Loan

What is Big Loan?
Can I request for a different due date & payment term for my Big Loan?
When will my repayments for Big Loan be debited?
Can I pay my Big Loan monthly payment in advance?
Can I pre-terminate my Big Loan? (Early full settlement)
Can I re-avail a Big Loan?
How does Big Loan repayment work on the due date?
Is there a fee if I top-up my Tonik account?
Is my Big Loan subject for any insurance?
What is MRI?
What is Property Insurance?
Who are your insurance partners?
Am I allowed to endorse an insurance policy from different insurance companies?
How long should I be covered with the Insurances?
What will be the proof of my insurance coverage?
What's my policy status?
What will be the basis of my insurance renewal?
Will I get notifications regarding the renewal of the Insurances?
How to settle my Insurance Premiums?
I was not able to pay my policy's renewal premium on its due date. Can I still pay?
What will happen if I fail to settle my premium and my grace period already ended?
How to file a death claim?
How to file a partial or complete loss/damage claim?
Can I cancel my Insurance Policies?
Will Tonik safekeep my Title?

Flex Loan

What is Flex Loan?
Who can apply for Flex Loan?
What are the requirements for Flex Loan?
What should be shown in my Bank Statement?
What are the acceptable income documents?
How much is the amount I can avail for Flex Loan?
What is the interest rate for Flex Loan?
What are the fees for Flex Loan?
Can I apply for a Flex Loan anytime?
I changed my mind halfway through my Flex Loan application! Can I reset everything?
How long will it take to know if my Flex Loan application got approved?
How will I know if my Flex Loan is approved?
Can I re-apply if my previous Flex Loan application got rejected?
How long does it take to receive the cash?
When is the due date of my Flex Loan repayment?
Can I request for a different due date & change my Flex Loan term?
When will my repayments for Flex Loan be debited? (with linked card)
When will my repayments for Flex Loan be debited? (without linked card)
Can I do advanced partial payments to my loan?
Can I pre-terminate my Flex Loan? (Early full settlement)
Can I re-avail a Flex Loan?
How does Flex Loan repayment work on the due date? (with linked card)
How does Flex Loan repayment work on the due date? (without linked card)
If repayments for Flex Loan from the Payroll Account fail, can I top up my Tonik Savings Account instead? (with linked card)
Is there a fee if I top-up my Tonik account?
I was automatically declined a Flex Loan after submitting my documents. What happened?
How to avail of a Flex Loan if I am an OFW?
I received a call from Tonik after I applied for my loan. Is this legit?
I received a call from Tonik after I got my loan proceeds. Is this legit?
Why is Tonik asking for details about my employer?
Can I re-avail a Flex Loan if I repay my previous loan early?
What are the installment terms and add-on interest rates for Flex Loan?​

PayHinga

What is PayHinga?
Is there an additional fee for availing PayHinga?
Can I opt into PayHinga after I've already disbursed my loan?
When can I start activating PayHinga?
How do I activate PayHinga?
I've activated my PayHinga. Now what?
Will interest keep accruing during my PayHinga period?
Can I close my loan while I'm still on my PayHinga period?
Can I deactivate my PayHinga early?
I don't think I need PayHinga anymore. Can I opt out of paying it?
What is Sun Life Grepa Financial’s (Sun Life Grepa) Credit Group Life (CGL) and Credit Group Disability (CGD) Insurance?
How can I benefit from Credit Life and Credit Disability Insurance?
How much will be my insurance coverage?
Who is eligible to enroll in Credit Life and Credit Disability Insurance?
How will I pay for the insurance premium?
What is in my insurance health declaration?
When will I be covered by insurance?
When will my CGL and CGD insurance coverage end?
Will I be receiving any proof of insurance coverage?
Can I buy multiple insurance policies?
Can I cancel my insurance?
How can I make a claim on my insurance?
What are the basic claim requirements of Credit Life and Credit Disability Insurance?
How long is the turn-around time for the release of claims once all the claims' documents are completed and submitted?
Who will be the beneficiary of an insurance claim made by me?
Are there any exclusions not covered by Credit Life Insurance?
Are there any exclusions not covered by Credit Disability Insurance?
I'm not interested in PayHinga. Can I opt out of it?
What are the basic claim requirements of Credit Life and Credit Disability Insurance?
How will I know that I am already covered by insurance after opting into PayHinga?
(PayHinga for Exclusive Loan Offer) How does Payhinga work for my Reloan or Flex Up Loan?
(PayHinga for Exclusive Loan Offer) Are there differences between the PayHinga fee that I paid in my Credit Builder or Shop Installment Loan, and the PayHinga fee in my Reloan or Flex Up Loan?​
(PayHinga for Exclusive Loan Offer) I availed of PayHinga in my previous loan. How come I don't see it included in my Reloan or Flex Up offer?
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Philippines

Unit 605B, 6/F West Wing, The Offices at Estancia, 1605 Meralco Ave, Pasig City

Singapore

175A Bencoolen Street, Burlington Square #05-01, Singapore 189650

India

DLF IT Park, 1/124 Block 10, 6th Floor, DLF IT SEZ, Mount Poonamalee Road, Nandambakkam Post, Manapakkam, Chennai 600 089, India

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Deposits are insured by PDIC up to ₱1 Million per depositor.

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