Tonik App | Tonik Bank

Self-Service ID Update

Can I update my ID via the app?

Who can update an ID via the app?

How many times can I update my ID per day?

What type of IDs are accepted?

I don't have a physical ID. Can I still update via the app?

I have different registered addresses. Can I still update my ID via the app?

How will I know when my ID is updated?

Can I still call your Customer Care Team if I need extra help?

What if I didn't update my ID and it's about to expire. Can I still open Stashes/Deposits?

What if I didn’t update my ID (and it's about to expire), can I get a loan?

I can't see 'update my ID' on personal details. What should I do?

I'm trying to scan an ID that is nearing expiry (will expire in 45 days). Will the system still accept it?

Self-Service Mobile Number Change

How soon can I get confirmation that my mobile number change request was successful?

I have reached the maximum OTP request for the day. How else can I request for a mobile number change?

How can I change my mobile number if both my SIM card and device were lost or stolen?

How many times can I process a mobile number change request in a day?

Can I switch back to my old number after changing it to a new one?

How many times can I request for an OTP?

I am not receiving any OTPs, what should I do?

How many times can I process a mobile number change request in a month?

Can I process a mobile number change request using a different device?

Will my account be blocked if I enter an incorrect OTP?

Self-Service Time Deposit Certificate

Where can I request Time Deposit certificates?

Can I request multiple Time Deposit Certificates?

Why am I only seeing the Bank Certificate option under "Request Certificates"?

How can I get a copy of my certificate?

What is the file format of my TD certificates?

I forgot my password. How do I open my certificate available for download?

What is Tonik

What is Tonik?

How do I get access to the Tonik App?

Where can I download the Tonik App?

What are the minimum OS requirements to be able to download the Tonik App?

What are the minimum hardware specifications needed to operate the application on my mobile phone?

Why is the Tonik app requesting permission to access my Location, Contacts List, Camera, and Photos?

I've cleared my app cache or stored data. Do I need to reinstall the app also?

Registration

Who can register as a Tonik user?

How do I register?

How do I do a proper Face Identity Scan?

What are the accepted IDs?

How can I logout from my Tonik App?

Can I login from another device?

How can I change my registered phone number?

I uploaded a valid ID during the registration process, but my name is not being scanned properly. What should I do?

Do I need to reset my password every time I change my device?

Do I need to present any ID before I am able to open an account with Tonik?

How to do a document scan?

My camera does not work when I am doing my registration. Why is that?

Login

How can I login to my Tonik App?

How can I activate face ID or fingerprint scan as alternative method of logging into my Tonik App?

I cannot login to my Tonik App using face ID. What should I do?

Should I clear App Data in my phone setting?

User Profile

How can I upload a profile photo?

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