Cards | Tonik Bank

Cards

What kind of card will I get when I open an account with Tonik?

What is the difference between the virtual and the physical debit card?

What is my limit?

How can I temporarily lock my card?

How do I report a suspicious transaction?

Can I use my virtual card or physical card for Pesonet transactions?

I entered my 3D Secure one time PIN (OTP) correctly, but the website says the payment failed. What happened?

I tried to link my Tonik card to a digital wallet (eg. Grab, PayPal), but it failed. What happened?

Why are my Mastercard transactions posted to my account at a later date?

Virtual Card

How can I view the CVC of my virtual card?

What can I do with my virtual debit card?

Physical Card

How do I get a physical debit card?

How much does it cost to get a physical debit card?

What are the covered delivery areas?

I just received my physical debit card. Can I use it right away?

I tried using my card at an ATM, but it was not accepted.

What is the difference between Tonik’s physical debit Mastercard and Bancnet-enabled cards?

How do I manage where my physical debit card can be used?

What do I do if I ordered a card more than 10 days ago, but I have not yet received it?

Can I already get a physical card?

Does Tonik deliver cards internationally?

If I am not around when the card is delivered, who can receive it on my behalf?

Limits

My limit is P 50,000 but the ATM would only allow me to withdraw P 10,000.

Fees

Are there any fees for the debit cards?

I was charged P250 by the ATM. I thought the ATM transactions were free.

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