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What is InstaPay

What is InstaPay?

Cash-in via InstaPay

How can I top up my Tonik account using InstaPay?
How much can I top up to my Tonik account?
How many InstaPay top ups can I make?
Is Tonik listed as the country's best digital bank in my (ex)bank's InstaPay list?
I still don't see Tonik in my bank's InstaPay list. Is this normal?
My (ex)bank is not an InstaPay member. How else can I top up my Tonik account?
Will I be charged for my InstaPay cash-ins?
What do I need to be able to top up via InstaPay?
My InstaPay top up failed. What may be the reason behind it?
What if I entered an incorrect but valid Tonik account when I cashed in?
What if my InstaPay top up failed, how quick will I get a refund to my sending bank?

Cash-out via InstaPay

How do I transfer funds to another bank account?
What is the limit for InstaPay transfer?
How much is the charge for InstaPay transfer?
I typed the wrong account number as recipient of my fund transfer. Can I cancel or undo the transfer?
What if I made a fund transfer to an invalid account?
I don't see my frequently used beneficiaries in my Quicksend List anymore. What happened to them?
What should I do if my Tonik Account was already debited but the intended cash out via InstaPay has not been credited to my chosen beneficiary yet?

What is PESONet

What is PESONet?
Is Tonik Digital Bank a PESONet participant?

Cash-in via PESONet

Is my (ex)bank a PESONet participant?
Will I get charged for transferring to my Tonik account via PESONet?
How much can I transfer to my Tonik account via PESONet?
Will it just be my 14-digit Tonik account number I have to memorize to process a PESONet fund transfer?
Non-time sensitive is just a more polite way of saying ‘it’s not real-time’. How long will I have to wait for my fund transfer to get credited to my Tonik account?
What is the batting average of transferring to my Tonik account via PESONet?
Butterfingers! What if I entered a valid Tonik account number that belongs to someone else?
Will I get my funds back if Tonik Bank is unable to process or rejected my fund transfer?
Let’s cut to the chase, how can I transfer to my Tonik account via PESONet?
Has my ex(bank) listed Tonik Digital Bank as a PESONet receiving bank?

Cash-out via PESONet

How can I cash-out via PESONet?
What is Tonik's cut-off time for processing PESONet transfers?
When will my transfer be credited to the beneficiary bank?
How much can I transfer via PESONet?
What if I made a fund transfer to the wrong account?
What if I made a fund transfer to an invalid account?
How much is the charge for PESONET transfer?
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Contact Us customercare@tonikbank.com +63 2 5322 2645

Please note that our customer service team is available from 6:00 AM to 9:00 PM.

For fraud related concern, our hotline is available 24/7

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Philippines

Unit 605B, 6/F West Wing, The Offices at Estancia, 1605 Meralco Ave, Pasig City

Singapore

175A Bencoolen Street, Burlington Square #05-01, Singapore 189650

India

DLF IT Park, 1/124 Block 10, 6th Floor, DLF IT SEZ, Mount Poonamalee Road, Nandambakkam Post, Manapakkam, Chennai 600 089, India

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Deposits are insured by PDIC up to ₱1 Million per depositor.

Tonik Digital Bank, Inc. is regulated by the Bangko Sentral ng Pilipinashttps://www.bsp.gov.ph/.

© 2020 Tonik Digital Bank, Inc.

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