Hi, luv! We’ve made some changes to our Time Deposit policy, and we hope you understand.​

​Don’t worry, this rule only applies to a 6-month Time Deposit. You can still open other Time Deposit terms for 9, 12, 18, and 24 months.

Don't worry, luv! Your existing 6-month Time Deposits are still valid, and you’ll receive the full principal and interest upon maturity.

Hi luv! Each customer is allowed to have five (5) Time Deposits at a time. You need to wait for your active Time Deposits to mature if you want to open a new TD. You also have the option to withdraw early but you may incur 20% DST + Government Taxes if beyond cooling period.

Sorry, luv! Because you rolled over your existing 6-month Time Deposit, you'll have to wait for it to mature before you can open a new one. ​

​Please note we only allow one (1) active 6-month Time Deposit at a time.

This is because you have not granted permission for the App to use your phone's Camera. You can go to your phone settings to grant camera permission to the app.

Hey, luv! We want to make sure your account is updated as you are due for periodic review.

No, luv! Only select users due for periodic review will see this pop-up.

It depends, luv! Users who need to update their details will see this pop-up 30 days before periodic assessment once every one, two, or three years.

Hey, luv! It's very easy. If you choose to update your info, we redirect you to your User Profile screen. You can update your ID and mailing address via Personal Details.​ To update your company name and monthly income, select Additional Details.

Hey, luv! To adhere with bank policy of making sure accounts are updated regularly, we mandate select customers to review their details at the soonest possible time once they see this pop-up.

Oh no, luv! You should. Updating or confirming your details in the app will secure your account and will also improve your verified status in Tonik. ​

​We will be nudging you anyway (you'll see this prompt every time you log in) so we hope for your cooperation.

There are 3 ways to login:

1. Provide your password
2. Fingerprint verification
3. Face verification (Face ID)

To activate options 2 and 3, you need to first select your login preference in the User Profile part of the app.

You can configure this setting in User Profile. Simply select Login Options and you’re good to go

You can login using your password in the meantime.

After resetting face ID on your device, reinstall the Tonik App to try again.

Please note that you will once again need to set a new password and perform face ID verification for security purposes.

Clearing the App's data will not result in any critical issues. It will, however reset your Tonik App, and you will be required to authenticate again by:
1. Validating your mobile number through an OTP
2. Doing a Face Identity Scan
3. Resetting your password

For your account security, the App stores data on your device. Clearing the data removes this information and re-authentication is required to restore account security.

You may do so in the User Profile section of the app. Keep in mind that the photo you upload will be visible to other Tonik customers when you transfer money to them or contribute as a member of a Group Stash.