Hi there, luv! The standard processing time is 14 working days.

However, if the claims made within 1 year from the date of enrollment are contestable, the processing time may be longer. XOXO

Proceeds from approved insurance claims shall first be used to pay off any unpaid balance on your loan. 

Any proceeds in excess of said balance shall be given to your lawful beneficiary/ies following hierarchy of beneficiary(s).

Please see below for additional information and requirements based on the heirarchy of beneficiaries.

Status of Insured 

Requirement 

1. If no record of marriage and single parent 

• Original CENOMAR of insured from PSA 

• Original and notarized Affidavit of Extra Judicial Settlement (EJS) to be executed by all the legal heirs (children) of insured together with their Birth Certificate, Claimant's statement form and marriage contract, if married. If minors, to be represented by their mother. Please include in the EJS the phrase “We are the only compulsory legal heirs”. This is in accordance with Rule 74 Sec 1, Rules of Court 

2. If Single (parents are living) 

• Original CENOMAR of insured from PSA 

• Original Claimant’s Statement form of parents 

• If one is deceased, original certificate true copy of their death certificate duly signed and authenticated by LCR with dry seal or docs stamp. 

• Or Original and notarized Affidavit of Waiver if one parent is willing to waive her/his rights 

3. If Single (parents are both deceased) 

• Original CENOMAR of insured from PSA 

• Original certified true copy of their death certificate duly signed and authenticated by LCR with dry seal or docs stamp. 

• Original and notarized Affidavit of Extra Judicial Settlement (EJS) to be executed by all the legal heirs (children) of insured together with their Birth Certificate, Claimant's statement form and marriage contract, if married. If minors, to be represented by their mother. Please include in the EJS the phrase “We are the only compulsory legal heirs”. This is in accordance with Rule 74 Sec 1, Rules of Court 

Hi there, luv! The Credit Group Life Insurance benefit shall not be paid in case the borrower’s death is due to suicide less than one year after the effective date or reinstatement date of his/her insurance. In such cases, Sun Life Grepa shall refund all the premiums paid by the member/borrower with respect to the insurance.

Hi there, luv! CGD does not cover Total and Permanent Disability resulting from:

1. self-inflicted injuries; or
2. insurrection, civil commotion, or hostile action of armed forces, whether or not the Debtor was actually participating therein; or
3. lasting less than six (6) whole months or is not expected to continue during the remaining lifetime of the Debtor, except for:
   1. entire and irrecoverable loss of sight in both eyes; or
   2. severance of both hands at or above the wrists, or both feet at or above the ankle joints, or one hand at or above the wrist and one foot at or above the ankle joint; so that the Debtor is prevented from performing the material and substantial duties of any occupation for wage or profit; or
4. injury sustained before applying to this benefit or any pre-existing or recurring illness, which the Debtor contracted prior to the date in which this benefit is attached to the Debtor’s life insurance coverage, became in force, or if later, the date of last reinstatement.
5. drug or alcohol abuse; or
6. [mental and nervous conditions]; or
7. committing or attempting to commit any crime, felony or other illegal act

XOXO

Yes, luv! You can choose to toggle off PayHinga before applying for your loan.

However, once your loan has been approved and disbursed, you can no longer opt out. XOXO

Hi there, luv! Once you've successfully applied to our PayHinga service, you will be notified via SMS that your insurance converage has already started and that the Proof of Cover is already available in the Tonik App.

Hi there, luv! 

To qualify for a Quick Loan you must be: 

• A Filipino Citizen residing in the Philippines
• Aged 23 – 58 years old
• Presently Employed
• Have a valid ID

Hi there, luv! To apply for a Quick Loan all you need is one valid ID and a Tonik Account. XOXO

Hi there, luv! You may borrow up to P50,000. XOXO

Good question, luv! You can get approved for a loan in 2 days, as long as you are able to answer our call for identity verification. So be ready! XOXO

Hi there, luv! You'll see the status of your Quick Loan application on your Tonik App - Give it a peek to check if you've been approved already. XOXO

Hi there, luv! Your approval would depend on our analysis of data and risks provided during your application. Each approval process is unique, depending on the data provided by applicants, so some might be able to, while some might not. Thanks for understanding, hun! XOXO

Hi there, luv! You'll be able to see your cash in your Tonik Account once you finish the post-approval questions and sign the loan documents. Hope this helps. XOXO

Hi there, luv! We try our best to schedule the Quick Loan due date as close as possible to our customers’ salary dates. But take note that customers do not have complete control over the exact due dates.

 Super thanks for understanding! XOXO

Hi there, luv! Unfortunately, you cannot change your due date and loan terms until you have finished repaying the full amount of your Quick Loan. If you haven't taken out a loan yet, make sure you set the right repayment date that allows you to manage your finances. XOXO

Hi there, luv! The amount will be debited from your Tonik Account on the date you have chosen as the due date. XOXO