I tried using my card at an ATM, but it was not accepted.

The physical Debit Mastercard is only accepted in machines bearing the Mastercard/Maestro/Cirrus logo. 

Some ATMs such as UnionBank, Maybank, and EastWest bank do not accept our cards. However, there are over 16,000 ATMs that accept Mastercard nationwide.

Once we are fully integrated with BancNet, we will be launching a separate Bancnet ATM card with access to more than 22,000 ATMs nationwide.