Should I clear App Data in my phone setting?

Clearing the App's data will not result in any critical issues. It will, however reset your Tonik App, and you will be required to authenticate again by:
1. Validating your mobile number through an OTP
2. Doing a Face Identity Scan
3. Resetting your password

For your account security, the App stores data on your device. Clearing the data removes this information and re-authentication is required to restore account security.

I cannot login to my Tonik App using face ID. What should I do?

You can login using your password in the meantime.

After resetting face ID on your device, reinstall the Tonik App to try again.

Please note that you will once again need to set a new password and perform face ID verification for security purposes.

How can I activate face ID or fingerprint scan as alternative method of logging into my Tonik App?

You can configure this setting in User Profile. Simply select Login Options and you’re good to go

How can I login to my Tonik App?

There are 3 ways to login:

  1. Provide your password
  2. Fingerprint verification
  3. Face verification (Face ID)

To activate options 2 and 3, you need to first select your login preference in the User Profile part of the app.