Hi there, luv! You can change your mobile number in the Tonik App up to two times in one day. If you made a mistake or wish to change it after your second attempt, you can reach out to our Customer Care Team at +63 2 5322 2645 or customercare@tonikbank.com. XOXO

Hi there, luv! You can change your mobile number in the Tonik App up to three times in a month. If you made a mistake or wish to change it after your third attempt, you can reach out to our Customer Care Team at +63 2 5322 2645 or customercare@tonikbank.com. XOXO

Some transactions may not have been posted/settled and therefore are not appearing on your transaction history or in the Statement of Account.

However, if you believe with all your mind and heart that the transaction has been settled/posted but still is not appearing anywhere, please be a darling and contact our Customer Care via in-app Chat or via their hotline at +63 2 5322 2645.

Hi there, luv! We will send you an email and SMS confirming that we’ve received your mobile number change request. Keep an eye out, okay? 

If you receive any of these notifications but you didn’t make a request, immediately report it to our Customer Care Team at +63 2 5322 2645 or customercare@tonikbank.com. XOXO

Hi there, luv! You can request for a new OTP if you haven't received one yet. If you don't own the old number registered to your Tonik Account anymore, we will send an OTP via email to you as an alternative. Do remember that the OTP we’ll accept is the latest one! XOXO

Hi there, luv! You can request up to five SMS OTPs in a day. You are also given five attempts to enter the correct OTP. If you have already maxed out the OTP request count or have incorrectly entered your OTP five times, please reach out to our Customer Care Team at +63 2 5322 2645 or customercare@tonikbank.com to continue with your mobile number change request. XOXO

Of course, luv! You can switch back to your old mobile number for as long as you haven't reached the change request limit yet. Plus, make sure that you can authenticate the request in the Tonik App. XOXO

Don't worry, luv! Your account will not be blocked if you incorrectly enter the OTP. Do note that you can request up to five SMS OTPs in a day and you are also given five attempts to enter the correct OTP. 

If you have already maxed out the OTP request count or have incorrectly entered your OTP five times, please reach out to our Customer Care Team at +63 2 5322 2645 or customercare@tonikbank.com to continue with your mobile number change request. XOXO

Sorry to hear that, luv! If you have already maxed out the OTP request count or have incorrectly entered your OTP five times, please reach out to our Customer Care Team at +63 2 5322 2645 or customercare@tonikbank.com to continue with your mobile number change request. XOXO

Sorry to hear that, luv! please reach out to our Customer Care Team at +63 2 5322 2645 or customercare@tonikbank.com to request for a mobile number change. XOXO

"Purchases" refer to future payments, like topping up your savings or making loan payments with Tonik. Don’t worry, luv! Only the transactions you approve will be processed through your linked GCash and Tonik account.

Yes, luv! You can link your GCash account to your Tonik account for easy, regular top-ups. Here’s how:

1. Tap “Top up” on the Tonik app dashboard and select “GCash.”
2. Choose “Link GCash Account.”
3. Enter your desired top-up amount and complete the authorization.
4. Once you see the success screen, your money will be added to your account.
Your GCash details will now be saved, so you can use it as your payment method for faster and easier top-ups in the future! XOXO

Please contact our Customer Care via in-app Chat or via the hotline at +63 2 5322 2645.

Sorry, luv! This option is unavailable. We’ll keep you posted for updates! XOXO

Stick to one, luv! You can only link one GCash account at a time to your Tonik Account. XOXO

As long as you are the owner of the linked GCash account and the phone number registered to your Tonik Account, then you should be fine, luv!

We have temporarily disabled the Gcash linking feature on our app indefinitely. Thank you for your patience!

PayHinga is a value-added service that allows you to push your payment schedule back for as long as one month! Not only that, but it also comes with Credit Life Insurance provided by Sun Life Grepa Financial, Inc.

If you’ve activated PayHinga for our Tonik Credit Builder and/or Shop Installment Loan, it’s similar to that!

Rest assured that when you're going through tough times, PayHinga's got you covered. XOXO

Hi there, luv! If you opt into PayHinga when you accept our Reloan and Flex Up offer, you'll pay the same PayHinga fee of 9.11% of your monthly loan installment. ​

This fee must be paid, whether or not you activate PayHinga, for the duration of your loan. XOXO