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How much is the interest rate on your Shop Installment Loan Zero?

Hi there, luv! The monthly add-on rate is 0%. XOXO

Is there a fee that I need to pay for applying on a Shop Installment Loan Zero?

Hi, luv!

For our 0% interest Shop Installment Loan, there's just a small 7% processing fee based on your loan amount.

As for our Shop Installment Loan with interest, we do not charge processing fees.

XOXO

Is there a fee that I need to pay for applying on a Shop Installment Loan Zero?

Hi, luv! For our 0% interest Shop Installment Loan, there’s just a small 7% processing fee based on your loan amount. This will be equally distributed to your monthly installments.

Is the Shop Installment Loan Zero offered in all Tonik merchant partners?

Hi, luv! We have rolled out the Tonik Shop Installment Loan Zero Interest product in selected stores. See the complete list of our partner stores →
 

Is the Shop Installment Loan Zero being offered for a limited time only?

Hi, luv! The Tonik Shop Installment Loan Zero Interest product currently has no expiration date! Enjoy financing at zero interest at our partner branches today! XOXO​

I calculated my monthly installment for Tonik’s SIL Zero interest product. Why is it higher than what I expect it to be?​

Hi, luv! There might be two reasons for this:​
First, we do not charge the processing fee  (7% of the Financed Amount) upfront. The equivalent amount will be divided equally to your monthly installments.​ Second, check if you availed of our VAS PayHinga service since this is added to your EMI as well. (9.11% of the EMI)

How long is the process for application to loan approval?

Hi there, luv! It will only take you a couple of minutes for your Shop Installment Loan to be approved. XOXO

Is there a down payment required?

Hi there, luv! Yes, we do require a down payment, but it can be as low as 10%. Remember luv, the higher the down payment, the lower the add-on rate. So hurry and visit our partner stores today! XOXO

What is the minimum or maximum loan period?

Hi there, luv! You can choose to repay your borrowed amount within 3, 4, 5, 6, 8,10 and 12 months. XOXO

What is the minimum and maximum loan amount?

Hi there, luv! You may borrow from Php 5,000 up to Php 100,000 from our Shop Installment Loan. XOXO

What if the item I bought is defective or stolen, can I request for a loan cancellation?

Unfortunately not, luv. Your loan will still follow the term and repayment based on your signed loan agreement. For a defective item, you can coordinate directly with the store you purchased it from. For stolen items, it's best to report this to the authorities for assistance. We do hope for your understanding, hun! XOXO

How can I pay my Shop Installment Loan?

Hi there, luv! Your amount due will be deducted directly from your Tonik Account on your due date, so make sure that your Tonik Account is funded with your amount due to avoid late payment fees.

Want to know how to top up your Tonik Account? Visit the link below to learn more.
https://tonikbank.com/faq/how-can-i-deposit-my-tonik-account
XOXO 

 

How will I know if my Shop Installment Loan application is approved?

Hi there, luv! You'll see the status of your Shop Installment Loan application on your Tonik App - Please check for a notification on the Tonik App. XOXO

Can I request for a different due date & payment term for my Shop Installment Loan?

Hi there, luv! Unfortunately, you cannot change your due date and loan terms until you have finished repaying the full amount of your Shop Installment Loan. If you haven't taken out a Shop Installment Loan yet, make sure you set the right repayment date that allows you to manage your finances. XOXO

When will my repayments for Shop Installment Loan be debited?

Hi there, luv! The payments for your Shop Installment Loan will be debited from your Tonik Account on your due date. XOXO

Can I re-avail a Shop Installment Loan?

Hi there, luv! Yes, you can apply for a new Shop Installment Loan as long as you have fully paid your previous one. Once you have no debt obligations you're cleared to apply for another one. XOXO

How does Shop Installment Loan repayment work on the due date?

Hi there, luv! We will debit the monthly repayment from your Tonik Account on your due date. You will receive an SMS notification once the debit is a success or if it fails due to various reasons.

Make sure to Top up your Tonik Account from the following channels in the App before the due date ends to avoid late fee charges:

  • Local Bank Debit Card (Minimum amount Php 500)
  • InstaPay (Minimum transfer amount and cut offs depend on Issuing Bank)
  • PESONet (Posting of payment will be next Banking Day; Minimum transfer amount and cut offs depend on Issuing Bank)
  • Link your GCash account to pay your loan here.

XOXO

Is there a fee if I top-up my Tonik account?

Hi there, luv! Yes. Unfortunately, there may be top-up fees depending on the channels you will select on top of your monthly repayments. Please refer to our Fees and Charges. XOXO

I was automatically declined. What happened?

Hi there, luv! There are multiple reasons why Shop Installment Loan applications do not get approved. Our loan application process uses various parameters to come up with a Loan offer. It's not that you don't qualify for a loan - it's that we don't have the right kind of loan product to offer you at this time. XOXO

What do I do if I already updated my app, but I still can't apply for a Shop Installment Loan in-app?

Hi there, luv! Thanks for letting us know. We hope you can report this to our Customer Care via in-app chat, tel:+63 253222645, or customercare@tonikbank.com. Super appreciate your patience, hun! Good luck with your Shop Installment Loan application. XOXO

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Please note that our customer service team is available from 6:00 AM to 9:00 PM.

For fraud related concern, our hotline is available 24/7

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Philippines

Unit 605B, 6/F West Wing, The Offices at Estancia, 1605 Meralco Ave, Pasig City

Singapore

175A Bencoolen Street, Burlington Square #05-01, Singapore 189650

India

DLF IT Park, 1/124 Block 10, 6th Floor, DLF IT SEZ, Mount Poonamalee Road, Nandambakkam Post, Manapakkam, Chennai 600 089, India

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Deposits are insured by PDIC up to ₱1 Million per depositor.

Tonik Digital Bank, Inc. is regulated by the Bangko Sentral ng Pilipinashttps://www.bsp.gov.ph/.

© 2020 Tonik Digital Bank, Inc.

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Thanks, luv! We've received your details and will contact you as soon as we can.​

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