Will Tonik safekeep my Title?

Hi there, luv!

Tonik will sakekeep your Certificate of Title during the loan duration. It will be released upon full repayment.

You can contact our Customer Care hotline +63 253222645 to guide you on the process.

XOXO

Can I cancel my Insurance Policies?

Yes, luv! Your insurance coverages will be terminated when you no longer have any outstanding balances on your loan. XOXO

How to file a partial or complete loss/damage claim?

Hi there, luv! You can contact our Customer Care hotline +63 253222645 to guide you on the process. XOXO

How to file a death claim?

Hi there, luv! You can contact our Customer Care hotline +63 253222645 to guide you on the process. XOXO

What will happen if I fail to settle my premium and my grace period already ended?

Hi there, luv. Your mortgage redemption insurance and property insurance will cover your loan balance. Please note that your loan agreement with Tonik requires you to secure a mortgage redemption insurance and property insurance, so in case you miss your renewal premium payments, Tonik may pay your insurance premium. However, please note that this will be subject to additional interest charges. XOXO

I was not able to pay my policy's renewal premium on its due date. Can I still pay?

Yes, luv! Your Insurance Renewal Premiums have a 31-day grace period, so you can still pay your premium within 31 days from the due date of your premium renewal. XOXO

How to settle my Insurance Premiums?

Hi there, luv! The initial premiums for your first year of insurance coverages are deducted to the loan proceeds when loan is granted. For the renewal, the premium amount shall be automatically debited from your Tonik Account on its due date. XOXO

Will I get notifications regarding the renewal of the Insurances?

Hi there, luv!

Yes, Tonik and/or our insurance partner will send you a renewal notice by post and e-mail, 30 and 60 days prior to your renewal month. This notice contains your premium amount due, coverage amount and other details relating to your insurances. We may also send premium due reminders through SMS and/or call to your Tonik-registered number. Upon payment of your renewal premiums, Tonik and/or our insurance partner will send you a new Certificate of Insurance, which contains details of your renewed insurance coverages.

XOXO

What will be the basis of my insurance renewal?

Hi there, luv! Your insurance renewal coverage will be based on your Outstanding Loan Balance. XOXO