1. FAQs
  2. Cash-ins/Deposit
  3. I did cash-in in Tonik App and under the billing details and my name, there is an address I do not recognize. Whose address is it?

I did cash-in in Tonik App and under the billing details and my name, there is an address I do not recognize. Whose address is it?

If you see the following address:
605B West Wing, 6/F West Wing
Pasig City
NCR 1470 PH
Do not worry, it is Tonik's office address. We are using our office address for billing information for all transactions.

  1. FAQs
  2. Cash-ins/Deposit
  3. My cash-in/deposit transactions are not reflected in the transaction history or in my Statement of Account. What should I do?

My cash-in/deposit transactions are not reflected in the transaction history or in my Statement of Account. What should I do?

Some transactions may not have been posted/settled and therefore are not appearing on your transaction history or in the Statement of Account.

However, if you believe with all your mind and heart that the transaction has been settled/posted but still is not appearing anywhere, please be a darling and contact our Customer Care via in-app Chat or via their hotline at +63 2 5322 2645.

  1. FAQs
  2. Cash-ins/Deposit
  3. How can I deposit to my Stash?

How can I deposit to my Stash?

You have to first deposit/cash-in to your Tonik Account. You can easily set aside cash into your Stash with funds from your Tonik Account.

  1. FAQs
  2. Cash-ins/Deposit
  3. How can I deposit to my Tonik Account?

How can I deposit to my Tonik Account?

Hey, luv! To make it easy for everyone, we're giving you 3 ways to deposit money to your Tonik Account:

  • For PESONet, check your bank's mobile app if Tonik Digital Bank, Inc. is already listed. Copy-paste your Tonik account details and send the desired amount.
  • For InstaPay, search for Tonik Bank, Tonik Digital Bank, TDB, or Tonik on your bank's InstaPay list. Copy-paste your Tonik account's details and send the desired amount.
  • From the Tonik App, you can choose from the different bank and e-wallet channels available. These are powered by our payments partner, Xendit. Hope this helps, luv! XOXO
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