This is because you have not granted permission for the App to use your phone's Camera. You can go to your phone settings to grant camera permission to the app.

1. Do not use a camera flash to avoid taking a bright photo.
2. Do not cover any part of your ID.
3. Make sure the whole ID is within the frame.

No, you don’t need to present an ID to open an account. If you do not have any of the accepted IDs at the point of registration, you may still register by skipping the ID upload step.

However, the account created will only have a P50,000 balance limit, P100,000 total aggregate credit limit, and a 12-month validity period. This means that once you hit the balance or total aggregate credit limit, you may not be able to top up, receive money from other people or banks, and unstash your Stash. The said balance limit, total aggregate credit limit, and validity period will only be lifted once you are able to upload one of the accepted IDs via the application.

Yes, for security reasons, you may only access  your Tonik App from one (1) device. If you wish to access your account from a different device, you will be prompted to reset your password in the new device.

You should call Tonik Customer Care so we may assist you with your registration.

You can call Tonik Customer Care to have your registered phone number changed.

Yes, you can. However, you may only access your Tonik Account from 1 device at any given time. 

You will be logged out automatically when your application has been inactive for five (5) minutes.

If you want to logout completely from your app, you may also press logout.

You may reset your app and password, where you will be required to set up a new password and perform face verification / Face Identity Scan on your next login.

• PhilID (National ID/PhilSys ID)
• ePhilID
• Philippine Passport
• Philippine Driver’s License
• Unified Multi-Purpose ID (UMID)
• Social Security System (SSS) ID
• Professional Regulation Commission Identification Card (PRC ID)
• Postal ID (card type)