What should I bring to the store/merchant to avail SIL Ulit?

Hi there, luv! Below is the list of requirements for Tonik Shop Installment Loan (SIL) Ulit:  

  • Your mobile device with a verified Tonik Account containing the offer tile "Achievement Unlocked!"
  • Any 1 of the accepted valid IDs:
    • Philippine Passport
    • Driver’s License
    • UMID
    • SSS ID
    • PRC ID
    • Postal ID
    • PhilSys (National ID)
  • A fully verified Tonik Account.

How many items can I buy with a Shop Installment Loan?

Hi there, luv! You can bundle up to three (3) items in one Shop Installment Loan. Just select the ones you want while applying through the Tonik App.

Make sure to calculate the total price of your item or bundle and enter the exact amount you need using our loan calculator! XOXO

The cashier has problems receiving the payment code. Is there a limit to how many times I can resend the code?

Hi there, luv! There is no limit to how many times you can resend the code. You can resend multiple times until the transaction's been done. Tonik Tip: Ask the cashier to move to a location with better telco signal so they can receive it with no issues! Hope this helps. XOXO

Can I still get the SIL even if I decide not to proceed with the purchase at the cashier?

Hi there, luv! Sadly, you can't, because your loan application is tied with our partner stores. You can only purchase the item inside that specific partner store. XOXO

The cashier did not get the payment authentication code. What do I do?

Hi there, luv! You're free to resend the payment authentication code using your Tonik App. XOXO

I changed my mind halfway through my SIL application! Can I reset everything?

Yes you can, luv! Feel free to cancel your Shop Installment Loan application by clicking on the door icon at the top right corner of your screen. Heads up, this will erase all the information you've previously entered and you can only do this before you get to the Terms and Conditions screen.

Don't worry if you've already passed the Terms and Conditions screen or if you've already been approved! Just wait for 7 banking days and we'll automatically reset everything for you. Afterwards, you can re-apply for a Shop Installment Loan if you wish. XOXO

Can I pre-terminate my Shop Installment Loan? (Early full settlement)

Hi there, luv! We have 2 options for you:

 

1. You can settle your loan on your own in full by going to your Loans Dashboard and tapping on the "I want to close the loan" button.

Just a reminder though that you'll need to have enough balance to pay it off in full. If not, we'll ask you to top-up your Tonik Account first.

 

2. You can always advise our Customer Care hotline at +63253222645 and we will notify you of the amount to be paid to close your existing Loan.

 

Hope this helps you out! XOXO

I received a call from Tonik after I applied for a Shop Installment Loan. Is this legit?

Hi there, luv! Please don't fret. Yes, it's legit. If you've received a call from our representatives, good news! We just want to say hello, confirm some details, and tell you more about your Shop Installment Loan.

Be sure to keep your phone ready! We'll send you a text before calling. If you're not able to answer, we'll try again cause we're patient like that. XOXO

Can I re-apply if my previous Shop Installment Loan application got rejected?

Hi there, luv! It would depend on our analysis of data and risks provided during your application for Shop Installment Loan. Each approval process is unique, depending on the data provided by applicants, so some might be able to, while some might not. Super appreciate your patience, hun! XOXO