What do I do if I already updated my app, but I still can't apply for a Shop Installment Loan in-app?

Hi there, luv! Thanks for letting us know. We hope you can report this to our Customer Care via in-app chat, tel:+63 253222645, or customercare@tonikbank.com. Super appreciate your patience, hun! Good luck with your Shop Installment Loan application. XOXO

I was automatically declined. What happened?

Hi there, luv! There are multiple reasons why Shop Installment Loan applications do not get approved. Our loan application process uses various parameters to come up with a Loan offer. It's not that you don't qualify for a loan - it's that we don't have the right kind of loan product to offer you at this time. XOXO

Is there a fee if I top-up my Tonik account?

Hi there, luv! Yes. Unfortunately, there may be top-up fees depending on the channels you will select on top of your monthly repayments. Please refer to our Fees and Charges. XOXO

How does Shop Installment Loan repayment work on the due date?

Hi there, luv! We will debit the monthly repayment from your Tonik Account on your due date. You will receive an SMS notification once the debit is a success or if it fails due to various reasons.

Make sure to Top up your Tonik Account from the following channels in the App before the due date ends to avoid late fee charges:

  • Local Bank Debit Card (Minimum amount Php 500)
  • InstaPay (Minimum transfer amount and cut offs depend on Issuing Bank)
  • PESONet (Posting of payment will be next Banking Day; Minimum transfer amount and cut offs depend on Issuing Bank)

XOXO

Can I re-avail a Shop Installment Loan?

Hi there, luv! Yes, you can apply for a new Shop Installment Loan as long as you have fully paid your previous one. Once you have no debt obligations you're cleared to apply for another one. XOXO

When will my repayments for Shop Installment Loan be debited?

Hi there, luv! The payments for your Shop Installment Loan will be debited from your Tonik Account on your due date. XOXO

Can I request for a different due date & payment term for my Shop Installment Loan?

Hi there, luv! Unfortunately, you cannot change your due date and loan terms until you have finished repaying the full amount of your Shop Installment Loan. If you haven't taken out a Shop Installment Loan yet, make sure you set the right repayment date that allows you to manage your finances. XOXO

How will I know if my Shop Installment Loan application is approved?

Hi there, luv! You'll see the status of your Shop Installment Loan application on your Tonik App - Please check for a notification on the Tonik App. XOXO

How can I pay my Shop Installment Loan?

Hi there, luv! Your amount due will be deducted directly from your Tonik Account on your due date, so make sure that your Tonik Account is funded with your amount due to avoid late payment fees.

Want to know how to top up your Tonik Account? Visit the link below to learn more.
https://tonikbank.com/faq/how-can-i-deposit-my-tonik-account
XOXO